West NY News

The Brighter Days Pediatric Mental Health Urgent Care Center opened on July 15 as the first of its kind in the region. This new facility is a walk-in mental health clinic for individuals up to the age of 18, allowing them to receive care without a prior appointment. The clinic provides evaluations and interventions for young people and their families experiencing acute distress. Children must be accompanied by a caregiver throughout their visit.

Families are encouraged, but not required, to call the UR Medicine Crisis Call Line at (585) 275-8686 before visiting the center. Speaking with a mental health professional can facilitate access to appropriate care promptly.

The clinic's staff can assist with various needs. If it is determined that a child cannot safely return home or requires admission to another service, the Urgent Care Center will support families through this transition.

Families should bring relevant documentation when applicable for their walk-in visits. The clinic has 15 patient rooms staffed by 30 caregivers, including mental health counselors, social workers, nurses, psychologists, case managers, and support staff.

For life-threatening situations or medical emergencies, families are advised to call 911.

The Brighter Days Pediatric Mental Health Urgent Care Center is located at:

Mental Health & Wellness (Ground Floor)

University of Rochester Medical Center

300 Crittenden Blvd.

Rochester, NY 14642

Fax: (585) 275-4300

Operating hours are from 12 p.m. to 7 p.m., seven days a week, except on certain holidays.

All families are welcome regardless of insurance coverage; however, services may not be covered by some providers such as Cigna, Univera Healthcare, Veterans Affairs Community Care Network, Wellcare by Fidelis Medicare Plans, MagnaCare, Martin’s Point (US Family Health Plan), MultiPlan (Private Healthcare Systems). Families with questions or concerns about insurance coverage should contact their provider directly. Services are billed as ambulatory or outpatient visits.

Brighter Days Pediatric Mental Health Urgent Care Center