West NY News

An alert has been issued regarding a scam targeting Electronic Benefits Transfer (EBT) cardholders across the United States. The fraudulent activity involves text messages falsely claiming that Social Services is deactivating recipients' EBT cards. Officials emphasize that the Department of Social Services (DSS) will never communicate about benefits or card status via text message.

Authorities urge recipients not to respond to such texts, warning that doing so could lead to theft of benefits. Cardholders are advised against sharing their Personal Identification Number (PIN) with anyone. In case of concerns about their EBT card or account, individuals should contact their local DSS office or use the phone number on the back of their card.

Officials recommend downloading the state-approved ebtedge.com app, which allows users to manage their EBT cards securely. Through this app, cardholders can turn their cards on or off, disable out-of-state purchases, and check balances. No other apps have state approval for these functions.

The latest scam text reportedly originates from 888-421-6229 and reads: "We've deactivated your food benefits card. Call this number to restore its use." Authorities note that scammers frequently change phone numbers and wording in response to detection efforts, often sending these messages over weekends when local offices are closed.

For verification and assistance, individuals should reach out to their local DSS office at 716-373-3065 or use the contact information on their EBT cards.